Return Policy

Service Refunds

At Wholesalerunique, customer satisfaction is our priority. This policy outlines the conditions under which refunds may be issued for our packaging and shipping services.

Cancellation Policy

You may cancel a shipping order under the following conditions:

Full refund if cancelled before pickup or drop-off
Full refund if package has not been dispatched
No refund once the package is in transit

To cancel an order, please contact us immediately at +353 21 492 2000 or email assist@wholesalerunique.world.

Damaged Package Claims

If your package arrives damaged, you may be eligible for compensation:

Report damage within 48 hours of delivery
Retain all packaging materials for inspection
Provide photos of the damage and packaging
Submit a written description of the contents and damage

Lost Package Claims

In the rare event of a lost package:

Report the issue if tracking shows no movement for 7 days
Provide proof of contents and declared value
Investigation will be conducted within 14 business days
Compensation based on declared value or insurance coverage

Insurance Claims

For packages with additional insurance coverage:

Claims must be filed within 30 days of delivery date
Original receipts or proof of value required
Coverage applies to declared and insured items only
Processing time is typically 10-15 business days

Non-Refundable Services

The following are not eligible for refunds:

Packaging materials that have been used
Express shipping fees for on-time deliveries
Customs duties and import taxes
Services completed as described

Refund Process

Approved refunds will be processed as follows:

Credit card refunds: 5-10 business days
Bank transfers: 3-5 business days
Business account credits: Applied within 24 hours

Dispute Resolution

If you are not satisfied with a claim decision, you may request a review by contacting our customer service team. We are committed to resolving disputes fairly and promptly.

Contact for Claims

To file a claim or request a refund, please contact:

Wholesalerunique
Wilton, Cork, T12 DC4A, Ireland
Email: assist@wholesalerunique.world
Phone: +353 21 492 2000